{"id":18618,"date":"2025-03-13T19:20:46","date_gmt":"2025-03-13T22:20:46","guid":{"rendered":"https:\/\/international.nubank.com.br\/?p=18618"},"modified":"2025-03-13T20:55:49","modified_gmt":"2025-03-13T23:55:49","slug":"nota-de-esclarecimento-2","status":"publish","type":"post","link":"https:\/\/international.nubank.com.br\/pt-br\/companhia\/nota-de-esclarecimento-2\/","title":{"rendered":"Nota de Esclarecimento"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Desde 2015, o Nubank est\u00e1 entre as primeiras institui\u00e7\u00f5es financeiras do pa\u00eds a facilitar o uso de nome social para seus clientes &#8211; mantendo-se fiel \u00e0 miss\u00e3o de simplificar a vida de nossos clientes e promover facilidade e transpar\u00eancia em suas vidas financeiras.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recentemente, detectamos que alguns clientes tiveram problemas para usar seus nomes sociais em alguns fluxos de Pix e Cart\u00e3o de Cr\u00e9dito, relacionados a quest\u00f5es de sistemas legados, e temos trabalhado com urg\u00eancia para corrigi-los. Pedimos desculpas a todos os nossos clientes afetados por esse problema, ou que podem n\u00e3o ter tido isso resolvido quando entraram em contato com nossas equipes de suporte ao cliente.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gostar\u00edamos de refor\u00e7ar que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Todas as transa\u00e7\u00f5es Pix est\u00e3o corrigidas para o uso do nome social dos clientes,&nbsp;<\/li>\n\n\n\n<li>Nova emiss\u00e3o de cart\u00f5es, solicitada no aplicativo, ser\u00e1 normalizada para usar o nome social do cliente at\u00e9 20 de mar\u00e7o.<\/li>\n\n\n\n<li>As solicita\u00e7\u00f5es de reemiss\u00e3o de cart\u00f5es com novos nomes sociais, atrav\u00e9s das equipes de suporte ao cliente, est\u00e3o funcionando normalmente.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">O Nu reafirma seu compromisso em garantir o uso do nome social em nossos produtos e sua prioridade em proporcionar uma experi\u00eancia positiva e respeitosa para todos os nossos clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desde 2015, o Nubank est\u00e1 entre as primeiras institui\u00e7\u00f5es financeiras do pa\u00eds a facilitar o uso de nome social para seus clientes.<\/p>\n","protected":false},"author":249510384,"featured_media":9854,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[65],"tags":[],"class_list":["post-18618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-companhia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>No de Esclarecimento<\/title>\n<meta name=\"description\" content=\"O Nubank est\u00e1 entre as primeiras institui\u00e7\u00f5es financeiras do pa\u00eds a facilitar o uso de 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