{"id":9871,"date":"2023-08-04T09:45:24","date_gmt":"2023-08-04T12:45:24","guid":{"rendered":"https:\/\/international.nubank.com.br\/?p=9871"},"modified":"2023-08-04T09:48:18","modified_gmt":"2023-08-04T12:48:18","slug":"nubank-conquista-selo-de-excelencia-em-atendimento-ao-cliente-no-reclame-aqui","status":"publish","type":"post","link":"https:\/\/international.nubank.com.br\/pt-br\/companhia\/nubank-conquista-selo-de-excelencia-em-atendimento-ao-cliente-no-reclame-aqui\/","title":{"rendered":"Nubank conquista selo de excel\u00eancia em atendimento ao cliente no Reclame Aqui"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/international.nubank.com.br\/wp-content\/uploads\/2023\/08\/NU_SeloRA_v2-1024x448.png\" alt=\"nubank_selo_ra_1000\" class=\"wp-image-9861\" width=\"552\" height=\"241\" srcset=\"https:\/\/international.nubank.com.br\/wp-content\/uploads\/2023\/08\/NU_SeloRA_v2-1024x448.png 1024w, https:\/\/international.nubank.com.br\/wp-content\/uploads\/2023\/08\/NU_SeloRA_v2-300x131.png 300w, https:\/\/international.nubank.com.br\/wp-content\/uploads\/2023\/08\/NU_SeloRA_v2-768x336.png 768w, https:\/\/international.nubank.com.br\/wp-content\/uploads\/2023\/08\/NU_SeloRA_v2-1536x672.png 1536w, https:\/\/international.nubank.com.br\/wp-content\/uploads\/2023\/08\/NU_SeloRA_v2-2048x896.png 2048w\" sizes=\"auto, (max-width: 552px) 100vw, 552px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p><strong>S\u00e3o Paulo, 4 de agosto de 2023 \u2013<\/strong> O Nubank acaba de conquistar o Selo RA1000, que reconhece o mais alto n\u00edvel de excel\u00eancia em atendimento ao cliente no Reclame Aqui.&nbsp; Segundo a plataforma, para que uma empresa seja qualificada com o selo, \u00e9 necess\u00e1rio atender a 5 crit\u00e9rios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de avalia\u00e7\u00f5es igual ou superior a 50<\/li>\n\n\n\n<li>\u00cdndice de Resposta igual ou superior a 90%<\/li>\n\n\n\n<li>\u00cdndice de Solu\u00e7\u00e3o igual ou superior a 90%<\/li>\n\n\n\n<li>M\u00e9dia das Avalia\u00e7\u00f5es (dadas pelo consumidor) igual ou superior a 7<\/li>\n\n\n\n<li>\u00cdndice de Novos Neg\u00f3cios (<em>Voltaria a fazer neg\u00f3cios?<\/em>) igual ou superior a 70%<\/li>\n<\/ul>\n\n\n\n<p>\u201cNosso foco sempre foi entregar os melhores produtos, servi\u00e7os e atendimento para os clientes. Por isso, j\u00e1 estamos entre as institui\u00e7\u00f5es financeiras com as menores taxas de reclama\u00e7\u00e3o no pa\u00eds. Agora ficamos ainda mais orgulhosos com o reconhecimento de que solucionamos com qualidade e efici\u00eancia os problemas quando eles ocorrem\u201d, afirma Cristina Junqueira, co-fundadora.<\/p>\n\n\n\n<p>O Nubank \u00e9 ainda hexa-campe\u00e3o do Pr\u00eamio Reclame Aqui, definido por vota\u00e7\u00e3o popular. <a href=\"https:\/\/international.nubank.com.br\/pt-br\/companhia\/com-mais-de-40-premios-em-2022-nubank-e-reconhecido-da-experiencia-do-cliente-a-inovacao-do-produto\/\" target=\"_blank\" rel=\"noreferrer noopener\">Em 2022, data do \u00faltimo ranking, foi premiado<\/a> nas categorias \u201cBancos e Cart\u00f5es Digitais\u201d e \u201cCart\u00f5es de Cr\u00e9dito\u201d. No mesmo ano, a NuInvest levou o pr\u00eamio na categoria \u201cPlataforma de Investimento Digital\u201d pela primeira vez.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Crescimento com qualidade<\/h2>\n\n\n\n<p>O Nubank se tornou a <a href=\"https:\/\/international.nubank.com.br\/pt-br\/companhia\/nubank-alcanca-80-milhoes-de-clientes-no-brasil\/\" target=\"_blank\" rel=\"noreferrer noopener\">quarta maior institui\u00e7\u00e3o financeira do Brasil<\/a> em n\u00famero de clientes no fechamento do segundo trimestre de 2023. Os dados s\u00e3o do Banco Central, que tamb\u00e9m traz a empresa entre as tr\u00eas institui\u00e7\u00f5es financeiras do pa\u00eds com menor \u00edndice de reclama\u00e7\u00f5es. Entre as cinco maiores, o Nu \u00e9 o \u00fanico a ter o selo RA1000.<\/p>\n\n\n\n<p>Em julho, o Nubank chegou a 80 milh\u00f5es de clientes no Brasil, e 85 milh\u00f5es na Am\u00e9rica Latina, somando as opera\u00e7\u00f5es no M\u00e9xico e na Col\u00f4mbia, onde tamb\u00e9m j\u00e1 foi <a href=\"https:\/\/www.portafolio.co\/negocios\/empresas\/nubank-las-experiencias-simples-y-humanas-que-ofrece-para-el-cliente-574595\" target=\"_blank\" rel=\"noreferrer noopener\">premiado pela excel\u00eancia em atendimento ao cliente<\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Selo RA1000 \u00e9 o n\u00edvel mais alto de reconhecimento na plataforma; Ele \u00e9 concedido quando, em mais de 90% os casos, os clientes est\u00e3o satisfeitos com a solu\u00e7\u00e3o, entre outros crit\u00e9rios<\/p>\n","protected":false},"author":8,"featured_media":9854,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-9871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-companhia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nubank conquista selo de excel\u00eancia em atendimento ao cliente no Reclame Aqui - Nu International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/international.nubank.com.br\/pt-br\/companhia\/nubank-conquista-selo-de-excelencia-em-atendimento-ao-cliente-no-reclame-aqui\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta 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