Nu Videocast

Nu Videocast | Marcela Torres | Colombia

Marcela Torres, Country Manager of Nu Colombia, shares the journey behind the operation’s rapid growth and high customer love.

Nu Videocast | Emilia Lopez and Jessica Paul | Credit strategy

How is Nu revolutionizing credit across Latin America? Emilia Lopez, Global GM for Credit Cards and Collections, and Jessica Paul, Global GM for Lending, deep-dive into the strategy behind a responsible, data-driven expansion.

Nu Videocast | Laura Marino | How Nu builds global products

Laura Marino, Global GM of the Nu Account, details how Nu builds products with a global mindset, developing unified platforms that are both efficient and reliable, while still being obsessed with meeting customers' unique needs in each country. This approach is key to globalizing the company's mission of providing accessible and intuitive financial services.

Nu Videocast | Ethan Eismann | How design shapes transformation

Ethan Eismann, Nubank’s Chief Design Officer, has a big mission: to elevate the app into the undisputable best financial services experience in the world. He explains how design can create a magical customer experience by turning complex financial moments into empowerment, knowledge, and joy. The conversation also explores the powerful combination between AI and good taste.

Eric Young | Tech, AI, and the future of money

Chief Technology Officer, Eric Young, shares insight into how Nu built its tech stack to scale, and how the company’s disruptive spirit is writing the future of finances. He also discusses how the application of AI and machine learning can enhance customer experiences and drive financial inclusion across Latin America.

Guilherme Lago | Mexico

Guilherme Lago, CFO and Chairman of the Nu Mexico Board, deep-dives into the company's journey in the country. With 12 million customers in 6 years, Nu is now the third-largest credit card issuer in the country and is registering positive results, with unit economics surpassing those of Brazil at the same stage.

Roberto Campos Neto and David Vélez | The present and future of finances

In his inaugural interview at Nu, Roberto Campos Neto, Vice Chairman and Global Head of Public Policy, joined founder and CEO, David Vélez to discuss financial innovation, inclusion, and education, and how digital tools are helping build the future of finances. They talked about Pix, and why an instant payment model can succeed or fail. Touching on the future, Campos Neto and Vélez brought their points of view on AI and the triad of instant payments, Open Finance, and tokenization.

2025 Priorities

David Vélez, founder and CEO of Nubank, addresses the 2025 priorities and what to expect from the company in the short and long term. He also highlights 2024 results and how Nu intends to tackle its “three acts”, including its expansion in Latin America, diversification into new verticals and sectors, ambitious internationalization plans, and AI private banker.

Customer Excellence

Tulio Oliveira, General Manager of CX and Operations in Brazil, explains how Nubank has transformed customer service through innovative strategies and continues to delight customers. He also highlights future plans for continued improvements, including the use of AI, and how operational excellence will be replicated as Nu expands into non-financial services, especially with NuCel.

Customer Segmentation

Livia Chanes, CEO of Nubank Brazil, explores how strategic segmentation has helped Nu optimize financial journeys for its different customer bases and drive business growth. She addresses the main tailored products and benefits for Nu's segments: mass market, super core, high-income, SMEs, and under-18.

Lending

Jessica Paul, General Manager of Lending, discusses Nu's strategy for lending and Nubank’s focus on secured options. She deep dives into how the company is exploring this R$ 750 billion market. The executive also emphasizes the role of technology in offering responsible, transparent products, with some of the lowest interest rates available in the market.

Mexico and international expansion

Nubank co-founder and Chief Growth Officer Cris Junqueira discusses the company's expansion into Mexico, in another episode presented by IRO Jorg Friedemann. The executive shares insights into why Mexico presents such a relevant growth opportunity for expansion, the results so far, and what’s next for Nu globally.

Open Finance

Nu is a native technology company and a reference in innovation, leading the consolidation of Open Finance in Brazil. In this episode of Nu Videocast, Nubank's General Manager of Open Finance, Luciana Kairalla, talks about Nu's pioneering participation in the introduction of this transformative financial instrument.

Talent Attraction and Development

Nu is a renowned employer that attracts talent from all over the world. In this episode of the Nu Videocast, Chief People Officer Suzana Kubric talks about the company’s strategy to hire and develop world-class employees.

Culture and Long-Term Plans

Nu’s main competitive advantage is its culture, clearly defined since the foundation of the company, which has just reached 100 million customers. This is the topic discussed by David Vélez, founder and CEO, in the third episode of the Nu Videocast. CFO Guilherme Lago interviews Vélez about how customer centricity is the basis of everything Nu has built so far, and how it plays a key role in the long-term plans.

Credit Underwiritng

Nubank's credit strategy is characterized by technological agility, large-scale data analysis, customized risk management, innovation, and high levels of satisfaction. This unique combination allows the company to offer competitive rates to its more than 90 million customers and maintain a strong performance in credit, with NPL rates better than the industry average, even in challenging economic conditions. In the second episode of the Nu Videocast, Youssef Lahrech, President and COO, and Ravi Prakash, Vice President of Risk Management, are interviewed by Jörg Friedemann, Investor Relations Officer and Senior Director of Market Intelligence.

Artificial Intelligence at Nu

Jörg Friedemann, Investor Relations Officer at Nu, interviews Vitor Olivier, Chief Technology Officer, about the company’s strategy for artificial intelligence (AI). Nu has always been at the forefront of technology, using AI since the company’s inception. The CTO talks about current use cases and results, as well as future plans.