Monthly Newsletter Archive

12/11/25

Nu Videocast – Colombia, 9x CX champions, banking license in Brazil

In a new episode of the Nu Videocast, Marcela Torres, Country Manager of Nu Colombia, shared the company’s remarkable local journey. With 4 million customers, the operation added personal loans to its portfolio of simple and accessible financial products in a highly concentrated market. Also in this issue: Nubank was awarded for the ninth consecutive year in the Reclame Aqui Award, the leading customer service evaluation platform in Brazil. The dex Labs team is joining the company to strengthen its data and AI strategy, Nu announced its intention to obtain a banking license in Brazil in 2026, and more.

11/18/25

Q3'25 Financial Results, new credit products, awards

Nu posted its Q3’25 results, registering another quarter of record revenues and net income. Both metrics grew by 39% year over year, FXN, driven by strong customer acquisition and sustained high engagement. Also in this issue: LatinFinance awarded Nubank its top regional honor for financial excellence. Nu expanded its credit offering in Brazil and Colombia, and also announced partnerships with OpenAI's ChatGPT Go and Amazon Brazil, among other developments.

10/20/25

Bank Charter Application in the US, Nu Videocast – Product, global recognition

Nubank applied for a U.S. National Bank Charter, a preparatory stage supporting the company's long-term vision of expanding its customer-centric, tech-driven digital banking platform beyond Latin America. Also in this issue: in a new episode of the Nu Videocast, Laura Marino describes the company’s approach to product and how that’s one of the key ingredients to unlock growth; Nu is ranked #1 in The Banker and Kantar BrandZ's Top 50 Global Banking Brands and is the 4th fastest-growing company globally according to Fortune, and more.

09/29/25

Nu Videocast – Design Excellence, Under-18 card, three new ETFs

As Nubank's first Chief Design Officer, Ethan Eismann set high expectations: to build the single best financial experience in the world. In a new episode of the Nu Videocast, he explains how he intends to tackle that challenge and why, if any company can do that, it’s Nu. Also in this issue: Nubank launches a credit card for 16 and 17-year-olds with limits tied to the card Money Box, fomenting financial education and responsibility; Nu Asset launches three innovative ETFs for investors; Nu is recognized globally by TIME and Finovate; and more.

08/18/25

Q2’25 Financial Results, Nu Videocast – Mexico, new CTO

Nu closed Q2’25 with nearly 123 million customers, an activity rate above 83%, and revenues surged to US$3.7 billion in the quarter. As the company combines this growth with world-class operational leverage through a digital, cost-efficient platform, net income continues to climb, reaching a record of US$637 million in Q2’25. In this edition, you will find more details on the financial results, and also: Guilherme Lago details the impact and future of Nu Mexico in a new episode of the Nu Videocast; Eric Young is appointed CTO; and more.

07/24/25

Inaugural Chief Design Officer, instant payments in Colombia, NuCoin launch, growth and impact in Mexico

Nu appointed Ethan Eismann as its inaugural Chief Design Officer, reinforcing the company’s commitment to delivering an unparalleled customer experience. Eismann brings vast experience from leading design in companies like Slack, Airbnb, Uber, and Google. Read more management updates in this edition, as well as: the launch of Bre-B officially inaugurates key registration for instant payments in Colombia – and Nu is at the forefront; NuCoin’s launch as an unprecedented rewards program for mass market; Nu Mexico surpasses 12 million customers and registers strong impact on the country; and more.

06/25/25

The strongest brand in Brazil, automated Pix, Fraud Prevention Seal

Nu is the strongest brand in Brazil, and its value grew by 195% in the past year, according to Brand Finance. The consultancy firm attributes the strength to factors such as financial performance and customer centricity. Also in this issue: Nubank launched automated Pix with an additional feature in Brazil; new travel perks; awards; and more.

05/26/25

Q1’25 Financial Results, Campos Neto to join Nu, customer testimonials

Nu closed the first quarter of 2025 with almost 119 million customers and a record revenue of US$3.2 billion. The company continues to invest in its long-term thesis of accelerating growth while creating enduring value for customers and shareholders. Also in this issue: As Nu turns 12, customers share their most impactful interactions with the company’s service; former president of the Brazilian Central Bank Roberto Campos Neto is expected to join Nu in July; and more.

04/25/25

Nu Mexico’s banking license approved, new secured loan, credit score tool, renegotiation campaign

The National Banking and Securities Commission (CNBV) approved Nu Mexico’s request for a banking license. Nu’s subsidiary is the first Popular Financial Society (SOFIPO) to obtain approval to transform into a bank, and intends to expand its product offering to increase its impact in the country. Also in this issue: Nu starts offering the new Worker's Payroll Loan; customers in Brazil get discounts to renegotiate debt and gain access to a credit score feature; and more.

03/19/25

The Most Innovative Companies in the World, jobs in tech, instant transfers in Colombia

Nu was considered the Most Innovative Company in the World in 2025 in Finance and Personal Finance by Fast Company and ranked #3 in the overall category. This is Nu’s fifth year on the list. This time, the publication highlighted the innovative approach to features for under-18 customers. Also in this issue: Nu has open tech positions in Brazil, Mexico, and Colombia; Nu Colombia launches instant transfers, and more.

02/24/25

Q4 and FY’24 Results, Nu Videocast with David: 2025 priorities, VIP Lounge

Nu posted its financial results for Q4 and FY’24, showcasing the compound strength of its business model, capable of combining growth and profitability. With over 114 million customers, revenues surged to $11.5 billion in the year, and net income reached close to $2.0 billion in 2024. In this issue, you can learn more about the financial results, as well as hear about 2025 and long-term priorities directly from founder and CEO David Vélez in the Nu Videocast, read about the opening of the Ultravioleta airport lounge, and more.

01/24/25

10M customers in Mexico, OXXO partnership, Tyme Group investment

Nu Mexico announced a partnership with OXXO to expand its cash-in-cash-out network to over 22,000 stores nationwide. The news came just before Nu reached 10 million customers in the country. Also in this issue: Nu announced an investment in Tyme Group, one of the fastest-growing digital banks globally, with operations in South Africa and the Philippines; NuCel is rolling out to customers in Brazil; and more.

12/11/24

Customer excellence, TIME recognition, Global Account additions

Nu is an eight-time champion of the Reclame Aqui Awards, one of the most relevant customer excellence recognitions in Brazil. In the new episode of the Nu Videocast, Tulio Oliveira, General Manager of Brazil Operations and Customer Experience, talks about how Nu’s awarded CX impacts the business and the whole financial services industry. Also in this issue: TIME lists Nu as one of the best brands in Brazil, Cristina Junqueira is among the 25 most influential women in 2024, Nu Colombia consolidates its operations under a single entity, and more.

11/14/24

Q3’24 Financial Results, NuCel and Ipsos research on financial habits

Nu Holdings posted its Q3’24 financial results, registering a 56% growth in revenue YoY to $2.9 billion, driven by customer acquisition and enhanced engagement, alongside appealing product launches. Net income reached yet another record, at US$553 million, for a 30% annualized ROE. Also in this issue: in October, Nu announced it is expanding beyond financial services with the launch of NuCel in Brazil, bringing its well-established product expertise and customer service into telecom, and more news.

10/18/24

Nu Videocast – Customer Segmentation, Under-18 financial planning, time-saving tools

As Nu scales its customer base in Brazil, it is investing in personalizing products and services for different segments, in order to offer more tailored value propositions. Livia Chanes, CEO of Nubank Brazil, detailed this strategic approach to growth in the latest episode of the Nu Videocast. Also in this issue: Under-18 have been engaged with Caixinhas (Money Boxes), making recurrent deposits; the Payments Assistant feature has allowed customers to save millions of hours with automation and recommendations; and more.

09/23/24

Secured loans growth, Nu Videocast: Lending, new features in Mexico and Colombia

One of Nu’s priorities for 2024 is ramping up its secured lending business. The company is expanding its offers, and Jessica Paul, general manager of lending at Nu, deep-dived into the strategy for the area during the latest episode of the Nu Videocast. Also in this issue: Nu has 300 job openings and launched a campaign to attract top talent aligned with its values; a new feature in Mexico allows customers to pay recurring bills; products for small and medium businesses help Nu customers save billions; and more.

08/16/24

Q2’24 Financial Results, Institutional Investor awards, Nu Videocast: Mexico

Nu posted its Q2’24 financial results, with new records across the main metrics. Net income reached US$ 487 million, and revenues US$ 2.8 billion. With a growing customer base, increasing engagement and monetization, and a stable cost to serve, the company’s earnings-generating formula continues to demonstrate its exponential strength. Also in this issue: Nu is the most honored Latin American company in the 2024 Latin America Executive Team survey by Institutional Investor; Cristina Junqueira deep dives into the Mexican operation in the new episode of the Nu Videocast; and more.

07/25/24

AI acquisition, Nu Videocast: Open Finance, Financial Bills offering

In another step of its AI-first strategy, Nu announced the acquisition of data intelligence company Hyperplane. The platform will leverage Nu’s rich data to evolve model training, impacting multiple areas, from credit to marketing. Also in this edition: Nubank successfully completes a R$1 billion Financial Bills offering; proprietary research shows that 43% of people who got their first credit card with Nu have also saved money; and more.

06/20/24

TIME's Most Influential Companies, NuViagens, marketing activations

Nu has been recognized by TIME as one of the World’s Most Influential Companies of 2024. This marks the third time the company appears on the prestigious TIME100 list, solidifying its position as a leader in digital banking and as the only Latin American company in the Titans category, sharing this distinction with heavyweight contemporaries like Amazon and Disney. Also in this issue: Nu was recognized on Interbrand's 25 Most Valuable Brazilian Brands; innovative brand activations across markets, and more.

05/21/24

Q1’24 Financial Results, S&P upgrade, the best bank in Brazil and Mexico

Nu reached 100 million customers this month and has just released yet another quarter of strong financial results. Revenues grew to $2.7 billion in Q1’24, with ARPAC reaching $11.4. Cost to serve remained stable and below the dollar level, contributing to a record net income of $379 million and ROE of 23%. Also in this issue: S&P upgrades Nu Financeira S.A.’s global and local ratings; Forbes ranks Nu #1 in its list of World’s Best Banks, both in Brazil and Mexico; and more.

04/17/24

Global Account, credit strategy, international investments for growth; new security feature against scams

Nu has just announced another strategic launch for the high-income segment: the Global Account for Ultravioleta customers in Brazil. The product comes with a range of exclusive benefits and is the result of a partnership with Wise Platform. Also in this issue: Youssef Lahrech, President and COO, and VP of Risk Management Ravi Prakash discuss the company's credit strategy on the second episode of the Nu Videocast; Nu Mexico and Nu Colombia receive new investments for growth; a new security feature that verifies Nubank customer service calls in Brazil; and more.

03/27/24

The Most Innovative Company in Latin America, and 5th Most Valuable Brand in Brazil

Nu was once again recognized as one of the Most Innovative Companies in the world, securing 1st place in Latin America in Fast Company’s annual list. This year, the publication highlighted our innovative security pack, which protects customers with intuitive and effective features that help push the industry forward. Also in this issue: Nu is one of the 5 most valuable brands in Brazil; a new internship program in technology; and more.

02/26/24

Q4 and FY’23 Financial Results, new CLO, Tap to Pay on iPhone

Nu posted its Q4 and Full Year 2023 financial results, once again breaking records across the most important metrics. Our business model continues to prove its effectiveness, with a sustained low-cost operating platform, growing base, monetization, and profitability. Revenues for the quarter reached US$2.4 billion and net income grew to US$360.9 million, for an annualized ROE of 23%. Throughout the year, Nu made significant strides in all priorities for 2023, resulting in its first full year of profitability at the holding level, with US$1.0 billion net income. Also in this issue: Elita Ariaz joins Nu as the new Chief Legal Officer; our SME customers can now use Tap to Pay on iPhone; and more.

01/24/24

How Mexico will take Nu even further, Cuenta announcement in Colombia, David Vélez among the top 5 CEOs in the world

Nu started 2024 with a strong focus on international expansion. We announced the waitlist launch of the much-awaited Cuenta Nu in Colombia, and our portfolio in Mexico gained two new additions to further simplify transactions. In this issue of our corporate newsletter, you will read more about how the savings product can boost the operation in Colombia, and deep-dive into the current stage of our Mexican subsidiary – one of Nu’s most promising terrains for growth. Also in this issue: you will learn that David Vélez was recognized as one of the top 5 CEOs in the world by The Economist, Livia Chanes became CEO of Nu Brazil, and more.

12/14/23

The evolution in the 2 years since the IPO; SME, crypto, and investment portfolio expansion

It’s been two years since Nu’s IPO, an unprecedented listing that boosted the company among the top valuations in Latin America in the sector. Nu has delivered outstanding results ever since, doubling down on culture and efficiency, and surpassing market consensus in multiple metrics throughout these past eight quarters. In this issue, you will read more about our non-stop evolution since the IPO and our plans for the future, as well as new options for the SME segment, growth in crypto and investments portfolios, and more.

11/16/23

Q3’23 Financial Results, increase in yield for Cajitas Mexico, new benefits for Ultravioleta

Nu posted US$2.1 billion in revenues in Q3’23, resulting in US$303 million net income and US$356 million adjusted net income, with ARPAC reaching US$10. The record results reflect the company’s strong and continued growth in customer base, engagement, and monetization while keeping an efficient, low-cost operating platform. In this issue of our corporate newsletter, you’ll read more about our financial results, as well as an increase in the annual yield of Cajitas in Mexico (now at 15%), and more.

10/19/23

Nu Mexico applies for banking license, IFC increases loan to Nu Colombia, partnership boosts careers in technology

Nu Mexico applied for a local banking license, reinforcing its long-term growth strategy to unlock a broader portfolio for customer needs in Mexico, including investments, payroll portability, and products for SMEs. Also in this issue: the IFC upsizes its loan to Nu Colombia after growing interest from commercial banks; Nu partners with federal universities in Brazil to accelerate careers in tech and foster innovation; information and technology help prevent fraud against Nu customers.

09/25/23

NuHeadlines special issue: S&P assigns Nu BB- international rating; IFC increases loan to Nu Colombia

This is a special edition of our corporate newsletter to inform our readers that S&P assigned Nu Financeira and Nu Holdings a BB- international rating. The rating agency highlighted Nu’s strong growth and improving efficiency rate. Also in this issue: the IFC loan to Nu Colombia was increased to US$ 265.1 million, reaffirming confidence in Nu's growth and potential in the country.

09/13/23

Secured loans expansion in Brazil, personal lending launch in Mexico, highest primary banking relationship rate

Nu is amplifying its credit portfolio with new options in Brazil and Mexico. Workers in Brazil now have a new alternative of secured credit, and customers in Mexico will be able to contract personal loans at Nu, a new addition to our growing product platform in the country. Also in this issue: Nu holds the highest principality rate among Brazilian financial institutions according to J.P. Morgan, the under-18 account gains a new feature for parental control, Money Boxes reach 8.6 million active customers one year after launch, and more.

08/17/2023

Q2’23 Financial Results, customer service excellence recognition, enhanced experience for credit lines

Nubank published its Financial Results for the second quarter of 2023 this week. The company posted record net income at the holding level, of US$225 million, an increase of over 50% in just one quarter. The consistent improvement in operational leverage is clear across multiple metrics, including ARPAC (monthly average revenue per active customer), which surpassed US$9 – this indicator reaches US$24 in more mature cohorts. In number of customers, Nu is now the fourth-largest financial institution in Brazil according to the Central Bank, serving one in every two adults in the country, and reached 85 million people and SMEs across Latin America in July. In this issue of our corporate newsletter, you will read more about the results, as well as recent recognition for customer service excellence, the launch of an enhanced experience for credit lines in the app, and more.

07/18/2023

S&P upgrades Nubank’s rating, new insurance products, collateralized loan option

S&P upgraded Nubank Brazil’s rating to brAA+ with a stable outlook. The key factors mentioned for the decision were the increase in financial margins and operational efficiency, and the stabilization of the company’s asset quality despite market deterioration. Also featured in this issue of our corporate newsletter: Nu grows its insurance portfolio and diversifies options to collateralize loans, among other news.

06/14/2023

Nu Mexico reaches 1MM digital accounts in one month, new security channels in Brazil, partnership with Uber

Cuenta Nu, the digital account by Nu Mexico, reached 1 million users one month after its official public launch. The fast adoption of the product is a statement of Nubank’s successful scalability strategy, leveraging technology and learnings globally and applying them to local markets. In this issue of our monthly corporate newsletter, you will read more about the company’s international expansion plans. Also featured: new security channels, a partnership with Uber, and more.

05/17/2023

Q1’23 Financial Results, Nu’s 10th anniversary, Cuenta launch in Mexico

Nu turned 10 years old this month and released record financial results, combining scaled growth and profitability, as well as strong and sustainable fundamentals for the future. The company posted record net income of $142 million for Q1’2023, and nearly doubled its quarterly revenues in just one year. As of today, the customer base is 80 million. The company is one of the most efficient players in Latin America, has an exceptional capital position, and continues to achieve record results across multiple metrics.

04/12/2023

Credit underwriting strategy, new features of Cuenta Nu in Mexico, personalized recommendations to empower customers

Nubank is now testing NuConsignado among its public servants' customer base. The much-anticipated product is a type of loan settled directly and automatically from the payroll. In this issue of our newsletter, you will read more about the launch and get a deep dive into our credit underwriting strategy. Also featured: Nu Mexico turns four and announces Money Boxes (Cajitas) in the buildup to the roll-out of Cuenta Nu, a Financial Inclusion study in Brazil, Personalized recommendations in the app to further empower customers, Nubank is once again one of the World’s Best Banks according to Forbes, and more.

03/16/2023

Recognition for innovation and corporate reputation, new Board member announced, accessibility with NuBraille

Nubank’s innovation and reputation were once again recognized by two prestigious rankings – Fast Company’s World’s Most Innovative Companies for 2023, and Merco Companies and Leaders Brazil, respectively. In this issue, you will read about the company’s plans to keep delivering groundbreaking products and services while it further scales its multi-country, multi-product, and multi-segment strategy. Also featured: the appointment of David Marcus to the Board of Directors, a lower interest rate in Colombia, the launch of NuBraille, and more.

02/15/2023

Q4 and full year 2022 Financial Results, lending growth, added safety for customers in Carnaval

Nu reported its financial results for Q4’22 and full year 2022, posting Net Income at a holding level for the second consecutive quarter, excluding the one-time non-cash effect of the CSA termination announced last November. Also featured: Nu is now the third largest lender in Brazil, an extra layer of safety for our customers ahead of Carnaval, new investment options, among other topics.

01/18/2023

Nubank’s year ahead, IFC loan for Nu Colombia, new Open Finance feature

Nu started the year strong and well-capitalized, as the sixth largest financial institution in Latin America by number of active customers while growing profitability, and now aims further. In this issue, you will read about our vision for 2023 and beyond; how our Colombia operation has just been boosted with a loan from the IFC; a feature that allows customers to view their balances from other banks inside Nu’s app, and other news.

12/14/2022

Nubank’s 2022 in review, Cuenta and debit card in Mexico, Open Finance milestone, Pix record

In this issue, we put 2022 in review: a challenging year for the entire industry, which Nu tackled successfully while delivering growth and profitability, innovating, and reinforcing our leadership. Also featured: Our product expansion and further capitalization in Mexico, a record in Pix, and more.

11/16/2022

Q3’22 Financial Results, Nucoin and other launches, FIFA World Cup support, awards

Nubank reported a Net Profit of US$7.8 million at a holding level, with revenues reaching a record of US$1.3 billion. With solid Q3’22 results, the company continues to demonstrate its capacity to grow efficiently while keeping a low-cost tech platform and a widening profit margin. In this edition of our newsletter, you will also read about our Nucoin token, a new office space in Sao Paulo, and multiple awards and recognitions.

10/14/2022

70MM customers, innovations in safety, launches for SMEs and Investments’ customers

Nubank now has more than 70MM customers across its three operations in Latin America, having recently reached milestones across its product portfolio. In this issue, we also bring innovation to safety with the development of Modo Rua and third-party research showing that Nu’s focus on security is recognized by customers. Additionally, two hiring programs, and launches for our SMEs and investor customers, among other updates.

09/16/2022

Customer relationship program, security hub, new senior executives

In this issue, you will read about Nunos, our customer relationship program that offers rewards; SOS Nu, the security hub for customers to learn how to take precautions and act in cases of scams, thefts and fraud; the arrival of Alex Ceballos and Adrian Cockcroft; and more.

08/17/2022

Q2’22 Financial Results, Board updates, Nu Colombia’s new license

Nu Q2’22 Earnings Release – a quarter of growth, efficiency, and significant progress towards building the largest digital platform in Latin America. In this issue, you will also read about our new Operating Model, Thuan Pham being appointed to our Board of Directors, our latest product launches, and more.

07/13/2022

Money Boxes, crypto, TIME 100, interviews with David Vélez

On our first issue, learn all about the launch of “Money Boxes”, a feature for customers to easily categorize and invest their digital account balances and savings, recognitions by TIME 100, Forbes, and many others, as well as some highlights of interviews in the press with our founder & CEO David Vélez.

Check the previous issues of Nu Headlines, our monthly newsletter containing Nubank's latest news, covering corporate announcements, awards, recent launches, and news articles, among others. Click here to subscribe.

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