Nubank informs that an isolated operational error, which has already been identified and resolved, caused incorrect messages to be sent to a portion of its customer base in Brazil. All of the institution’s licenses remain active with no impact on its operations, which continue to run securely and stably. We apologize to our customers for the incident and reaffirm our commitment to maintaining the quality of the services provided and transparency in our relationship with everyone.
For media inquiries, please reach out to press@nubank.com.br and events@nubank.com.br.