Nubank strengthens security with new reporting channel and tool for theft

São Paulo, May 18, 2023 – In one more step to increase security for customers, Nubank announces two new tools: the Reporting Channel, which allows the reporting of fraud or attempted fraud involving the company, and the Me Roubaram (I was robbed) feature, a site that Nubank customers can access in case of theft of cell phones and cards, to block them quickly and safely.

The Reporting Channel was created to allow any person, customer or not – anonymously or publicly – to communicate Nubank about attempted scams and cases of brand misuse by third parties, such as false call centers, misleading advertisements, and other types of fraud related to accounts or involving the company. The project is an innovation in the financial market and was developed in partnership with the agency Contato Seguro. The reports will be forwarded for analysis by Nubank’s fraud investigation and information security teams.

For quick support in case of theft or robbery, the Me Roubaram was developed as another way to block cards and accounts simply and securely. The user can access the website and, with his Nubank login, temporarily block their physical and/or virtual card, in addition to disconnecting their account from the affected device. All instantly.

To report fraud attempts involving Nubank, access https://www.contatoseguro.com.br/pt/fraudenubank. If the customer has been a victim of a scam, it is recommended to maintain contact through the company’s official service channels. To use Me Roubaram, access http://app.nubank.com.br/roubo.

Nubank also has specialized teams and channels open 24 hours a day for customer service. In case of suspicion of improper transactions by third parties, users should follow the step-by-step procedure available at SOS Nu, the company’s security hub.